Our Business terms and conditions.

Weave Creative Limited – Terms & Conditions

1. Introduction

These Terms & Conditions apply to all contracts between Weave Creative Limited (the “Company”) and its clients (“the Client”) for the supply of video production, animation, editing, visual effects (VFX), drone filming, and related creative services.

Any variation to these terms must be agreed in writing. All contracts are governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts.

2. Services Provided

Weave Creative Limited offers a wide range of video production and creative services, including but not limited to:

  • Video Production – Live-action filming, commercials, corporate video, event coverage.
  • Animation & Motion Graphics – 2D and 3D animation, VFX, motion branding, compositing, interactive visuals.
  • Visual Effects (VFX) – CGI integration, scene enhancements, digital compositing, special effects.
  • Drone Filming – Aerial footage using sub-250g drone technology, suitable for cinematic, commercial, and real estate applications.
  • Video Editing – Post-production, colour grading, sound design, narrative refinement.
  • Illustration & Graphic Design – Custom artwork, brand graphics, visual storytelling.

Additional services, such as multi-camera event coverage, advanced motion tracking, or bespoke visual effects, may also be available depending on the project scope.

3. Service Packages, Subscriptions, and Bundles

This section governs the terms related to our predefined Service Packages, recurring Subscriptions, and bundled offerings.

  • 3.1. Definitions and Scope
    • Packages: “Packages” refer to fixed-price service offerings with a predefined scope, deliverables, and timeline, as detailed on our website or in a formal proposal. Any work requested that falls outside the defined scope of a Package will be treated as a new project and will be quoted and billed separately.
    • Subscriptions: “Subscriptions” refer to services provided on a recurring basis (e.g., monthly) for a recurring fee. The specific services, deliverables, and support included in each Subscription tier are explicitly outlined in the corresponding service description. Unused hours or services within a billing period do not roll over to the next period unless explicitly stated in the Subscription agreement.
    • Bundles: “Bundles” are a combination of one-time Packages and/or ongoing Subscription services offered together. The exact scope, deliverables, and terms for each component of the Bundle will be specified in the service agreement.
  • 3.2. Payment, Billing, and Renewal
    • Payment for Packages: Unless otherwise agreed in writing, payment for Packages is due in full upfront before work commences.
    • Subscription Billing: Subscription fees are billed in advance of each service period (e.g., on the 1st of each month). By purchasing a Subscription, you authorize Weave Creative to automatically charge the recurring fee to your designated payment method until the Subscription is cancelled in accordance with our cancellation policy.
    • Automatic Renewal: To ensure uninterrupted service, all Subscriptions will automatically renew for a subsequent period of the same duration unless a cancellation request is submitted in writing at least fourteen (14) days prior to the next scheduled renewal date.
  • 3.3. Cancellation and Refunds
    • Package Cancellation: If a client cancels a Package project after work has commenced, they will be invoiced for all work already completed up to the point of cancellation. No refunds will be issued for payments already made.
    • Subscription Cancellation: Clients may cancel a Subscription at any time by providing written notice. The cancellation will take effect at the end of the current, pre-paid billing period. No refunds or credits will be provided for any partial subscription periods.
    • No-Refund Policy: Due to the nature of creative and digital services, payments for all Packages, Subscriptions, and services rendered are non-refundable.
  • 3.4. Modification of Services
    • Scope Adjustments: Weave Creative reserves the right to modify the scope, features, or pricing of our Packages and Subscriptions at any time. For existing Subscription clients, we will provide at least thirty (30) days’ written notice of any material changes or price adjustments.
    • Client-Requested Changes: If a client on a Subscription plan requires services that exceed the scope of their current plan, they may upgrade to a higher tier or request the additional work to be quoted and billed separately.

4. Estimates & Quotes

Estimates provided by Weave Creative Limited are valid for 28 days from the date of issue.

If the Client’s final order deviates from the original specification, Weave Creative Limited reserves the right to adjust the estimate accordingly.

A formal quote may be issued once project details are confirmed—quoted prices are binding unless the project scope changes.

If additional requirements arise after quoting, a revised quote will be provided before proceeding.

5. Payment Structure for Bespoke Projects

The payment terms outlined in this section apply to bespoke projects that are not predefined Packages or Subscriptions.

For such projects, Weave Creative Limited may apply a staged invoicing system, with payments structured as follows:

  • Initial Deposit – A percentage of the total project fee due before commencement.
  • Milestone Payment – Due upon completion of key phases (e.g., filming completion, animation storyboard approval, rigging).
  • Final Balance – The remaining amount due upon sign-off and final delivery.

The specific payment structure will be determined on a case-by-case basis and outlined in the project agreement. Payment must be made via bank transfer to the account details provided on the invoice.

6. Cancellation Policy

Cancellation fees are applied based on the notice period before the agreed filming date:

  • More than 7 days’ notice – No charge.
  • 4–7 days’ notice – 15% of the total fee.
  • 2–3 days’ notice – 25% of the total fee.
  • Within 48 hours – 50% of the total fee.
  • Same-day cancellation or no-show – 100% of the fee.

7. Travel & General Expenses

  • Mileage & travel costs – Charged at the prevailing UK standard rate for business travel at the time of invoicing.
  • Accommodation & subsistence – Covered by the Client if overnight stays are required.
  • Special equipment rental – Billed separately if unique gear is needed for a project.

8. Third-Party Costs & Assets

If a project requires external resources such as licensed stock assets (e.g., images, video footage, music), specialist crew (e.g., voice-over artists, actors, additional camera operators), or other third-party services, Weave Creative will manage the sourcing and engagement of these resources on behalf of the Client.

All costs associated with such third-party assets and services will be agreed upon with the Client in advance and will be itemised and added to the final invoice.

The Client is responsible for ensuring that any assets or materials they provide directly (e.g., logos, brand guidelines, pre-existing footage) have the proper usage rights and do not infringe on any third-party copyrights. Weave Creative is not liable for any legal issues arising from client-supplied materials.

9. Project Delivery & Ownership

Final video files are delivered via a secure downloadable link upon payment completion.

Clients gain ownership rights to the final edited video but raw footage remains property of Weave Creative Limited, unless otherwise agreed.

Weave Creative reserves the right to use completed work for promotional purposes unless specified in writing.

10. Filming Liability & Responsibilities

  • Client Responsibilities:
    • The Client must ensure all necessary filming permissions are secured.
    • The Client is responsible for safety at the filming location.
    • Any damage to Weave Creative’s equipment due to negligence will be chargeable.
  • Weather & Delays:
    • Outdoor shoots affected by weather or unforeseen circumstances may require rescheduling, subject to availability and additional fees.

11. Drone Filming & Compliance

Weave Creative Limited is registered with the UK Civil Aviation Authority (CAA) for drone operations, ensuring full compliance with current regulations.

All drone filming is conducted using sub-250g drones within legal airspace permissions and safety guidelines.

12. Insurance & Liability Coverage

Weave Creative Limited’s film equipment is fully insured, ensuring protection against loss, damage, or unforeseen incidents during production.

Additionally, Weave Creative Limited maintains a Public Liability Insurance (PLI) policy with coverage up to £5,000,000, safeguarding all filming operations and third-party interactions.

13. Project Source Files & Ownership

Unless otherwise agreed, all project source files and means of production for unique content will remain the property of Weave Creative Limited.

The Client may request project source files, but access must be agreed upon via a distinct agreement, which may incur additional costs.

If project source files are requested prior to or at the start of a project, Weave Creative Limited will provide cost estimates for their release.

14. Revisions & Edits

The number of included revision rounds is specific to each project and will be explicitly defined in the Client’s formal quote or the description of the purchased Service Package.

Any revisions requested beyond the number of included rounds will be considered additional work. Such revisions will be quoted separately and will incur extra charges at our standard studio rate, which will be communicated to the Client before the additional work is undertaken.

15. Confidentiality & Data Protection

Weave Creative will keep project details confidential and not share unpublished work unless granted permission.

Any client data collected will be stored securely and handled in compliance with UK GDPR regulations.

16. Invoicing Terms & Late Fees

The terms in this section apply to all invoices issued for bespoke projects, milestone payments, or any other charges not covered by the upfront payment requirements for Packages and Subscriptions (as defined in Section 3).

Payment is due within 30 days of the invoice date.

Late payments beyond 30 days will incur interest at 5% per month, calculated from the due date.

Non-payment beyond 60 days may result in withholding final project delivery or termination of the contract.

17. Project Release

Upon completion and delivery of the final project, the Client will complete, sign, and return Weave Creative Limited’s standard Project Release Form.

The Project Release Form serves as confirmation that the work has been completed to the agreed specifications.

18. Termination

Either party may terminate the agreement if:

  • A material breach occurs and is left unaddressed within 30 days.
  • The Client fails to make payments according to the contract terms.
  • The Company or Client ceases operations or enters insolvency proceedings.